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FAQ

Frequently asked questions
Q: Where can I see and buy your work?

A: My work is available through my Etsy shop – https://www.etsy.com/shop/BlueBoxStudio; and at local fairs and occasionally online through Facebook events – see my Events page for more details.

Q: What forms of payment do you accept?

A: Payments through my Etsy shop are by Paypal or Etsy Direct Checkout – you can either use an account balance or a credit card for either of these.  At fairs you can pay by cash or by credit or debit card.  Payments for any purchases through a Facebook page will be by Paypal invoice, again you can either use an account balance or a credit card.  You do not have to have a Paypal account to pay me with Paypal.

Q: How much do you charge for shipping for online and Facebook orders?

A: This will be detailed in my Etsy shop or Facebook listing – the cost of shipping includes packaging and is calculated by the weight and size of the items you purchase.  I combine postage so that you do not pay more than is necessary.  Orders will be posted by Royal Mail using 1st class standard postage within the UK and International Standard for international destinations. For other postage costs please use the Contact page for a quotation. Unless shown otherwise in the item listing, I aim to despatch within 48hrs of payment received.

Q: Can I return an item for exchange or refund if I wish?

A: Yes, of course, provided you tell me you wish to do so within the time limits given by the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.  My returns policy is here.

Q: Who do you recommend for …..?

A: I rarely recommend, unless I have had excellent service and expect you would do too – but those I do are on this page.

Q: I have another question?

A: Please have a look at my Customer Service and The Legal Bits page, I may have answered your question there.  If not, please contact me with your question so that I can help you.