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Returns & Refunds

If you wish to cancel your order and return your purchase to me, please contact me using my contact page or by emailing me at sue.harris@blueboxstudio.co.uk. Your cancellation notice must quote your name, address, the name or a description of the goods and your order reference number. If you prefer you can use my Cancellation Form.

You must contact me within fourteen (14) days of receiving your item(s) and then return the item(s) to me, unworn and unused with original packaging within fourteen (14) days of notifying me that you intend to do so. You should post your returned item to me at Sue Harris, Blue Box Studio, 22 Halswell Rd, Clevedon, North Somerset, BS21 6LD.

I am only obliged to refund the cost of standard shipping rates for your item. If you have chosen to pay for additional costs, such as expedited or special delivery, these costs will not be refunded if you choose to cancel.

Please note that return postage costs will not be refunded EXCEPT where the item is faulty or not as described. For your protection I recommend that you use an insured/trackable method of return and the original packaging to ensure safe delivery.

Please also see the section below about returning goods from outside of the UK.

DAMAGED ITEMS – Where items arrive damaged or missing, I will need photographic evidence of the item and/or packaging within 48 hours of receipt in order to claim from the postal service involved. Refunds or replacements (where possible) will be offered when goods are damaged or lost in the post. Please retain the item and packaging until advised you may dispose of, in the event of a postal service investigation.

My items are packaged in such a way that you can easily examine them on receipt and repackage if necessary. You have a legal obligation to take reasonable care of the item(s) whilst they are in your possession. Returned items must be complete, undamaged, include supplies and all documentation and gifts that were part of the cancelled transaction. Missing parts or damaged merchandise will be deducted from the final refund. If any of the above mentioned conditions are not met, I reserve the right to refuse return or significantly lower the value of the refund due to diminished value.

RETURNING ITEMS FROM OUTSIDE THE UK – if you are returning and item from outside the UK please mark the parcel as ‘Returned Goods’. I am not responsible for any customs charges incurred if you fail to do so, and any charge incurred, including the Royal Mail Handling Fee, will be deducted from your refund

I will refund you on receipt of returned goods using the same method by which you paid.

For more information please see my full Terms and Conditions